The role of an ambassador is facilitative and catalytic, rather than technical. Your currency is trust with all stakeholders involved. Your effectiveness will be compromised if you are perceived to be advocating for a technical position or ‘taking sides’ in controversies or confrontations that emerge during the 100 days.
Ambassadors will do what it takes to help leaders and teams stay focused until the goals are achieved. You will wear different hats during the challenge to keep pushing the agenda forward: convener; challenger; coach, healer; taskmaster; cheerleader; etc. Anytime, anywhere, as needed. Often in the background, making things happen and taking little credit for it.
The video provides a quick look at three of the main hats that an ambassador wears.
The best way to learn how to facilitate is to “JUST DO IT”. You do not need to be a subject matter expert on the topic of the challenge. The knowledge and expertise on the topic are drawn from the team.
Practice self-awareness – ask for feedback from the team and other facilitators after a session. Watch and learn from others, read books and articles or watch videos. Jump onto google and sharpen your facilitator “pencil”.
Make maximum use of flip charts in workshops, or their equivalents in virtual workshops (e.g. Mural). Writing down team members’ thoughts helps them build on each other’s ideas. It also helps each team member to be visually reminded about their contributions to the team’s work. Here are some tips on using flipcharts.
Jot down thoughts on these questions – to the extent they are relevant to your experience at the session:
They did some work before you received the Challenge Note. This included:
Mentors will participate in all or part of the Lift-Off Workshop, mostly at the start to provide context and answer questions, and at the end to give you and your teammates feedback about the goal and plan you develop.
During the 100 days following the Lift-Off Workshop, here’s what the Mentors will do: