3. Role of Ambassador & Team Coaches
Role of Ambassadors & Team Coaches
100-Day Challenge Ambassadors and Team Coaches are the travel guides during the 100-Day Challenge journey. Like all good travel guides, the more they travel on a trail, the more helpful they become to other travelers they guide. They know the tricky spots where people can slip. They know what tools to pack on the trip. They know where the best camping grounds are on the path to the top.
As we saw in Lesson 2, there are two types of travelers on the 100-Day Challenge journey. There are leaders who head the local organisations and agencies, and there are 100-Day team members who are asked by leaders to forge their way to the top of the mountain in 100 days. Ambassadors guide and support both. And in particular, they guide and support the following individuals at the various stages of the journey:
- The Convener (one of the leaders)
- The two Mentors (elected by leaders to represent them vis-a-vis the 100-Day team)
- The Team Leader (elected by the 100-Day team to help them stay focused and on track during the 100 days)
100-Day Challenge Ambassadors work with two or more 100-Day Challenge teams, coordinate and facilitate the workshops and support the Team Coaches. They continue to organise more 100-Day Challenges after the initial Challenge.
Team coaches primarily guide and support a local 100-Day team and work with the Ambassador to facilitate the 100-Day Challenge Workshops.
What exactly do 100-Day Challenge Ambassadors
and Team Coaches do?
Ambassadors and Team Coaches, the travel guides on the 100-Day journey, provide guidance to different groups and individuals at different times. Here are a breakdown of who, when and how they guide.
As of the Start (Ambassadors)
GUIDING THE CONVENER
- Helping the Convener decide whom to invite to the Leadership Design Workshop.
- Facilitating the Leadership Design Workshop.
- Helping the Convener keep other leaders engaged throughout the 100-Day Challenge.
After the Leadership Design Session (Ambassadors & Team Coaches)
GUIDING THE MENTORS
- Helping Mentors recruit 100-Day team members.
- Helping them prepare the Challenge note to the team
- Preparing for the Lift-Off Workshop.
- Helping Mentors support, encourage, and protect the team (after the Lift-Off Workshop).
At the Lift-off Workshop (Team Coaches with back-up support from Ambassadors)
GUIDING THE 100-DAY TEAM
- Facilitating work-session to set the 100-Day Goal.
- Facilitating work-session to develop the 100-Day work plan.
- Facilitating work-session to elect team leader(s), and to develop a team agreement.
After the Lift-off Workshop (Team Coaches with back-up Support from Ambassadors)
GUIDING THE TEAM LEADERS
- Helping them prepare for and facilitate weekly team meetings.
- Helping them track progress against the 100-Day goal.
- Helping them keep the team engaged and motivated.
Apart from these specific task-oriented activities, Ambassadors in particular play an important and subtle role throughout the 100-Day Challenge. They keep everyone engaged and feeling upbeat and motivated. They do this in various ways:
- They encourage, acknowledge, and congratulate team members at every occasion possible.
- They sense the mood in the room during workshops, and they liven things up with creative exercises and facilitation techniques
- They provide a “golden thread” during workshops, creating seamless transitions between sessions, tying different sessions to previous work and to the bigger picture, and adjusting facilitation plans if participants are getting confused or frustrated.
This subtle aspect of the work of the Ambassadors will be highlighted in more detail in each Landmark. The parts of the agenda of each workshop that are primarily intended to create this sense of engagement and cohesion will be colour-coded in grey.
Who identifies and chooses Ambassadors & Team Coahes?
The Convener asks one individual to fill the role of 100-Day Challenge Ambassador. The Ambassador, with support from local leaders, recruits two individual to fill the role of team coaches . These individuals can be individual contributors, middle managers, or senior executives. The important thing though is that they are :
- passionate about ending gender-based violence and femicide,
- they are passionate about helping others succeed, and
- they are willing to be in the background and to let others shine and take credit.
What skills do Ambassadors & Team Coaches practice during the 100-Day Challenges?
There are three critical skills that Ambassadors & Team Coaches use in 100-Day Challenges:
Facilitation
Coaching
Communication
Some Ambassadors & Team Coaches may already be very skilled in these areas. For those who would like to sharpen their skills in one or more of these areas, we will be adding soon a Module on these in the Leaning Programme, with useful frameworks, tools and exercises. There is no substitute though for practicing and getting feedback from peers, clients and experienced practitioners.
Both Ambassador and Team Coaches will need facilitation, coaching and communication skills. Ambassadors will practice these skills with leadership groups, and Team Coaches will practice them with front-line teams. Additionally, team coaches will practice project support skills, including:
- Supporting the team in gathering data related to the goal the team sets
- Supporting team leaders is preparing action item notes after team meetings
- Preparing the logistics of workshops and team meetings
- Sending out reminder emails, encouragement emails, and doing whatever is needed to keep the team motivated, organized, and purposefully moving forward.
What support and time do Ambassador & Team Coaches need?
In order to succeed in the role, Ambassadors & Team Coaches need to dedicate time to learn about the role and to practise it. If they are part of an organisation, they need the support of their managers so they can dedicate time for this. This includes the following time commitments:
Month 1
- Pre-work – Introduction – 0.5 days
- Full-time training in Regional group sessions – 3 full days (Ambassadors)
- 10-Day Challenge to solve a real problem (virtual workshops and implementation – 2,5 days (Ambassadors)
Total days – 6
Month 2
- Preparations for Leadership Design Workshop – 0,5 day
- Facilitate Leadership Design workshop – 1 day
- Follow-up after Leadership Design Workshop – 0.5 day
Total days – 2
Month 3
- Preparations for Lift-off Workshop – 0,5 day
- Facilitate Lift-off workshop – 1 day
- Support team and mentors – 0,5 day/week
Total days – 2
Month 4
- Preparations for Refuel Workshop – 0.5 day
- Facilitate Refuel Workshop – 1 day
- Support team and mentors – 1 hour per week
Total days – 2
Month 5
- Support team and mentors – 1 hour per week
- Preparations for Landing Workshop – 0.5 day
Total days – 2
Month 6
- Facilitate Landing Workshop – 1 day
- Preparations for Re-launch workshop – 0.5 day
- Facilitate Re-launch workshop – 0.5 day
Total days – 2
The time estimated above will be spent on:
- Reviewing Landmarks and preparing assignments.
- Doing other preparatory work for 100-Day Challenge events.
- Facilitating 100-Day Challenge events.
- Reflecting on these events with peers and experienced practitioners.
- Supporting mentors and team leaders in other ways, as needed, including drafting communications from them to other stakeholders.
- Sharing data and other information on the World of Impact platform so 100-Day Challenges can be properly documented.
How do Ambassador & Team Coaches know they are doing a good job?
At the end of the 100-days:
- The impact indicator the team was working on was significantly improved during the 100 days (performance was much higher than it was before the 100 days).
- The 100-Day team and the leaders who commissioned it are proud of the achievements they made during the 100-day project.
- The 100-Day team feels good about their experience during the 100 days: they recommend it to others and are excited about having similar experiences in the future.
- Leaders have ideas and insights on what needs to be done to sustain this higher performance, and they are ready and excited to act on these ideas.
Interim indicators during the 100 days:
- Appropriate leaders participate in the Leadership Design Workshop, and emerge with excitement and clarity about the 100-Day Challenge.
- Quality of the 100-Day Challenge Note from the leaders to the team.
- Appropriate individuals are part of the 100-Day team.
- Quality of the 100-Day goal and commitment of the team to achieve it.
- Quality of the 100-Day Plan, the commitment of the team to implement it.
- Quality of the Team Agreement and commitment of the team members to uphold it.
- Engagement and motivation of the 100-Day team at the Lift-Off and during the 100-days.
- Progress towards the 100-day goal during the 100 days.
What we mean by “appropriate” and “quality” will become clearer in the Programme Landmarks. Tools to assess these will be provided in the Landmarks as well.
How can Ambassadors & Team Coaches continue to develop 100-Day Challenge mastery after their initial assignment ends?
If you are interested in higher levels of mastery in supporting 100-Day Challenge work, there is a certification track that you can pursue after your initial experience as a 100-Day Challenge Ambassador. Certification requires successfully supporting two cycles of 100-Day Challenges, completing Level 2 Ambassador training, and passing a Certification Exam. Certification is issued jointly by the World of Impact and RE!NSTITUTE. The table below summarise the requirements for Level 1 100-Day Challenge Ambassadors and Level 2 (certified) Ambassadors.
Team coaches can join the Ambassador Level 1 programme.
Level 1
- Participate in a Leadership Design Workshop.
- Prepare for and facilitate a Lift-off Workshop.
- Support and coach Team Leaders and Mentors during the Exploration phase.
- Prepare for and facilitate a Refueling Workshop.
- Prepare for and facilitate a Landing Workshop.
- Successfully complete all assignments in the Training Landmarks.
Level 2
Complete Level 1 requirements, and…
- Design 100-Day Challenge with Convener and other leaders.
- Prepare for and facilitate a Leadership Design Workshop.
- Prepare for and facilitate the Re-launch Workshop.
- Successfully complete all assignments in the Training Landmarks.
- Pass Certification Exam
